1. BOOKING CONFIRMATION
1.1 All bookings require an initial deposit of £50, which can be paid using our online booking system. The remaining amount may be paid on the event date.
1.2 By providing an email address, you agree to be added to our mailing list so we can contact you about updates to the website and our terms and conditions. You can unsubscribe from these but understand you may not be contacted further.
2. CANCELLATION/REFUND POLICY
If you need to cancel your booking, our cancellation policy is as follows:
2. All cancellations must be submitted in writing.
-If you cancel your booking within 4 weeks prior to the event we will refund 100% of the amount paid.
-If you cancel your booking within 4-1 week prior to the event we will refund 50% of the deposit.
-If you cancel your booking less than 1 week prior to the event no refund will be given, however, you can carry over the deposit and re-book your party within the next 12 months.
3. UNFORESEEN CIRCUMSTANCES
3.1 Super Retro Bros Ltd reserves the right to cancel, alter, or delay any booking where forced to do so by circumstances beyond our control, such as serious illness, severe weather or any other circumstances which would subject Super Retro Bros Ltd or any of its employees or any of its participants to danger. However, a full refund will be offered or an alternative date arranged.
4. MEDIA RIGHTS
4.1 During the event we may take some photos and videos. Any and all photographs, videos, or other recorded media may be used by Super Retro Bros Ltd for the purposes of marketing or advertising without any request being made to the featured parties and without any payment or compensation being offered. If this is not acceptable please notify us by phone or e-mail.
5.1 Although we will endeavour to arrive half an hour before the time booked we cannot be held responsible for events which are out of our control such as traffic or other uncontrollable circumstances preventing us from being able to fulfil our obligations. In the event of late arrival we will continue the session until the correct amount of time has been reached.
5.2 In the unlikely event of a major technical failure on board, a full refund will be offered or an alternative date arranged.
5.3 Under no circumstances can we be held responsible for any damage to driveway or ground’s that is considered to be caused by our vehicle, crew or party goers. It is the party organiser’s responsibility to take advice from a qualified person, whether the grounds are suitable to support our vehicle.
6.1 In the event of damage to our equipment or vehicle that is caused by excessively harsh treatment or vandalism and that is deemed purposeful we reserve the right to charge to the originally contracted person the full amount to repair or replace the equipment. Any damages must be reported to a member of staff immediately.
7. AGE APPROPRIATE GAMING
7.1 Super Retro Bros Ltd will not allow individuals to play games, which are not of a suitable age rating.
7.2 Children under the age of 12 are not permitted to use the Playstation VR.
8. FOOD & DRINKS CONSUMPTION
8.1 No food or drinks to be consumed on board.
9. SAFETY OF PARTICIPANTS
9.1 We will not tolerate bad language, aggressive or threatening behaviour to our team or other party goers. We reserve the right to send away any person who is found to be unmanageable or a danger to the safety or enjoyment of others .In some cases we reserve the right to end the session immediately. In this event no refund will be given. Any additional costs involved in removing the participant will be borne by the client.
9.2 For the comfort, health and safety of all participants, Super Retro Bros Mobile Arcade operates a strict NO SMOKING policy.
9.3 Super Retro Bros Ltd will accept no liability for problems arising from failure to accept and/or respond to the authority and instructions of the appointed staff.
9.4 Please note some people may experience motion sickness, nausea, disorientation, blurred vision or other discomfort while viewing virtual reality content. Please check out Playstation health warnings further information on safety considerations when using Playstation VR: https://www.playstation.com/en-us/network/legal/health-warnings/
9.5 Children under the age of 16 must be supervised by a responsible adult throughout the hire time.
10. PARKING RESTRICTIONS
10.1 Please be aware that the responsibility of arranging a suitable parking space falls with the person or persons that have booked and paid for the hire of The Super Retro Bros Mobile Arcade.
Either a suitable parking bay that has no restrictions.
Parking space of approximately 2 and a half car spaces in length
A clearing on the right hand side of the van for passengers to board safely and allow doors to remain open.
A small clearing on the left hand side of the van to allow space for the generator.
The van not be parked on a yellow line
The van cannot be blocking any foot paths
The van cannot be parked anywhere where it is at risk of being issued a penalty
The van cannot be parked on a main road where it or the passengers could be at risk.
The van cannot be parked on a main junction or anywhere where it may be obstructing traffic.
If any fees are to be paid for parking, this must be covered by the party booking the van for hire.
10.4 If on arrival the parking space is insufficient or we cannot park for any other reason, we will be happy to try one more nearby alternative location, so please make sure you have a back-up plan. However, we do reserve the right to leave if the above requirements are not met. No compensation will be given.
11. FUEL SURCHAGE
11.1 Bookings outside of a 15 mile radius from our base in Nottingham (NG6) will be subject to an additional fuel surcharge. This an be discussed prior to or upon booking with us, please get in touch for more information.